Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. By: JD Fairweather. Manipulation.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

SugarCRM

JUNE 22, 2023

IoT and CRM: Better Together IoT is the connection of devices via the internet, while CRM is the collection of customer data through data mining with the purpose of providing useful insight into customer behavior for marketing and sales purposes.

Manufacturing 26

Manufacturing CRM Data Mining Omnichannel 26

SugarCRM

DECEMBER 14, 2023

Transform your raw data into easy-to-understand charts and graphs for easy decision-making Assess customer sentiment with sentiment analysis and accurately detect opportunities for improvement. Accelerate processes by reducing time, costs, and technical expertise usually required for project-based AI predictive analytics.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26