MattsenKumar

JUNE 9, 2021

The e-commerce industry is incessantly evolving; today, players are improving and customizing their businesses to meet customers where they are. E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. Explained: Customer Service in E-commerce.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Zendesk

JANUARY 17, 2024

Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. 75% of consumers who have experienced generative AI believe the technology will completely change how they interact with companies in the next two years.

Customer Experience 52

Customer Experience Omnichannel AI E-commerce 52

Zendesk

FEBRUARY 7, 2024

Leverage data analytics and customer relationship management (CRM) systems to identify individuals who haven’t engaged with your brand for some time. With an omnichannel approach, customers can stop a conversation on one channel and pick it up on a different medium without losing context. Subject line: We miss you!

E-commerce 52

E-commerce Start-ups Omnichannel CX 52

Callminer

FEBRUARY 23, 2021

A new need for more adaptive service options, including improved omnichannel customer experience, has shown up as a strong trend with few signs of letting up. AI is here to stay. “Call centers can leverage several autonomous and semi-autonomous AI functions to streamline internal processes. Attention to Detail.

Technology 376

Technology Technology E-commerce Contact Center 376

SugarCRM

OCTOBER 27, 2022

According to McKinsey , 75% of consumers have tried a new shopping behavior, for example, moving from stores to e-commerce. What’s New, What’s Next – Scanning the CRM Horizon. When the data is in a CRM system rather than a flat data repository, it can be interpreted through a sales lens. It’s a win-win.

B2B 26

B2B E-commerce CRM CX 26

CommBox

OCTOBER 18, 2023

This transformation is powered by the rapid emergence of conversational AI and generative AI. These cutting-edge AI tools have become invaluable in enhancing customer experiences and streamlining operations, especially in customer service and support.

AI 98

AI Customer Service CX E-commerce 98