ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying. I highly recommend it.

AI 65

AI CX Customer Experience Artificial Intelligence 65

Fonolo

NOVEMBER 13, 2018

The following conferences give you a front-row seat for hot-topic, contemporary customer service trends and how to take advantage of them; this could be anything from AI to advances in live chat. Where: Foxborough, Massachusetts. It’s the place where customer care, CX, and CS leaders come together to network and learn.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Fonolo

JANUARY 22, 2020

Modern CX, Las Vegas. CX Talks, Dallas. Elevate CX, Denver. Forrester: CX North America, New York City. Notable Speakers: Jerry Greenfield – Ben & Jerry’s, Annette Franze – CX Journey, Kelley Kurtzman – Verizon. Modern CX , Las Vegas. CX Talks Customer Experience Summit, Dallas.

Customer Service 129

Customer Service Contact Center CX Education 129

Fonolo

MARCH 12, 2019

So, how has TJ’s turned CX into its competitive advantage? You’ll see an almost identical inventory from San Diego, California, to Salem, Massachusetts. As the importance of CX becomes clearer to brands, retailers have started to focus on providing customers with a seamless, enjoyable experience. Customer Experience Index.

Customer Experience 86

Customer Experience Retail Omnichannel Customer Satisfaction 86

Comm100

NOVEMBER 13, 2022

Omnichannel customer service software connects every digital channel into a unified platform, bringing improved efficiency and CX, to name a couple of its many benefits. Meet your customers’ CX expectations with Comm100 Omnichannel – the AI-powered, secure omnichannel customer engagement platform. Comm100 Omnichannel.

Omnichannel 88

Omnichannel Customer Service Social Media Healthcare 88

Customer Bliss

NOVEMBER 15, 2016

The meter to cash team of over 1100 provides customer service to Eversource’s customers in Connecticut, Massachusetts and New Hampshire. Like many CX leaders before her, Penni began with a set of initiatives and was making progress in them as distinct projects. million electric and gas customers. The Power Of The Fourth Year.

Social Media 0

Social Media Engineering Gaming Customer Service 0