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The Big Mistake People Make With Artificial Intelligence

Beyond Philosophy

Business leaders of today have to understand the technology of tomorrow. This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes.

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8 Customer Service Networks You Need to Follow in 2019

Fonolo

Another global network, the International Customer Service Association is a non-profit organization dedicated to supporting the professional development of leaders in the customer service industry, and mobilizing positive customer experience management. Learn more about it here.

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Execs in the Know Releases First Volume in a New Customer Experience Research Series

Execs In The Know

PHOENIX, ARIZONA, US, October 5, 2021 — Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Leaders Trends & Insights: Consumer Edition — the first volume of the company’s new, biannual CX research series.

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Call Center, Contact Center and Customer Experience Events – May 2018

Taylor Reach Group

And learn more about exciting new technology that’s revolutionizing customer experience. Market leaders will be sharing their experiences and insights on customer retention strategies and trends. Experience 2018 – May 15 – 17, Long Beach, CA. CXPA Insights Exchange 2018 – May 16-17, Phoenix, Arizona.

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Best Customer Experience Article from the Month of July 2018

Comm100

Christopher is optimistic that customer experience will get better in future, thanks to the frustrations experienced by customers of today. According to a Customer Rage study carried out by Arizona State University, 8 in 10 customers were unhappy about how companies handled their complaints.