Aquire

NOVEMBER 18, 2021

Customers love enjoying your products and services. But there is something very important that they expect from their beloved brands—an exceptional customer support experience. Companies spend millions of dollars every year just to make sure they provide unforgettable experiences to all their customers. WHITEPAPER.

Social Media 102

Social Media Start-ups Technology Technology 102

Aquire

NOVEMBER 17, 2021

Customer experience has become the ultimate competitive advantage. The customer experience battleground. The customer experience battleground. Creating good customer experiences (CX) is top of mind for most companies. On the other hand, customer experience is where competition gets interesting.

Retail 98

Retail B2C Customer Experience Omnichannel 98

Fonolo

JULY 5, 2023

Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Here’s your complete guide to improving customer perception of your business. What is Customer Perception?

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Doing CX Right

SEPTEMBER 19, 2020

Who owns customer service? This is the theme of my newest article co-written with a psychiatrist and author, Dr. Grant Brenner. We dive deep into using emotional intelligence to have great experiences. The original article can be found in Psychology Today. The original article can be found in Psychology Today.

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

Zendesk

OCTOBER 18, 2022

It’s more important than ever for businesses to create strong customer connections. In today’s competitive landscape, companies need to connect with their audience if they want to stand out from the crowd, retain customers, and build loyalty. Builds customer trust. Reduces the cost of acquiring new customers.

Social Media 98

Social Media Social Listening Customer Journey Map CX 98

Zendesk

OCTOBER 25, 2023

When employees are happy, customers get better service, which improves customer satisfaction (CSAT) and, ultimately, your bottom line. When employees are happy, customers get better service, which improves customer satisfaction (CSAT) and, ultimately, your bottom line.

AI 52

AI Sentiment Analysis Artificial Intelligence Start-ups 52

Comm100

NOVEMBER 13, 2022

How to Improve Customer Service. We all know that customer service is important, but just how instrumental it is to success of a company might surprise you. A massive 91% of customers agree that a positive customer service experience makes them more likely to make another purchase. The state of customer service.

Customer Service 75

Customer Service Omnichannel Social Media AI 75