Doing CX Right

SEPTEMBER 19, 2020

This is the theme of my newest article co-written with a psychiatrist and author, Dr. Grant Brenner. The original article can be found in Psychology Today. Be impeccable with your words. We’ve elaborate on these to empower consumers to partner effectively with businesses to achieve the best possible resolutions.

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

Intercom, Inc.

AUGUST 20, 2020

Alex’s projects, including founding members-only entrepreneurial community Bossbabe, have earned her some serious clout – Fast Company found her ideas so promising they named her one of their “ Top 100 Most Creative People in Business ” in 2016. Here are five quick takeaways: While we try to designate value, metrics can be misleading.

Technology 243

Technology Technology Social Media Start-ups 243

SurveySensum

MARCH 8, 2024

Businesses have increasingly turned to chat support as a pivotal tool to engage with customers. Additionally, businesses increasingly recognize the importance of effective customer relationship management as a critical factor in revenue generation. The global market for live chat software was worth $755.23 and reach $1.7

Customer Satisfaction 52

Customer Satisfaction Social Media Invoicing Start-ups 52

The Customer Service Blog

JULY 29, 2022

Unfortunately, many business-people don’t realise that there are different types of customer ‘loyalty’, and this often results in them adopting customer retention strategies that are only based around pricing. This is often referred to by business academics as ‘behavioural loyalty’ (or ‘habitual loyalty’). Is it loyalty?

Sports 52

Sports Customer Loyalty Customer Retention Gaming 52

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. To position themselves for success, businesses must integrate service into the journey at every interaction point. Customer service questions you should be asking.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Intercom

FEBRUARY 16, 2023

Now it’s up to businesses to meet them. The six Cs – cost, convenience, category expertise, curation, community, and customization – are like ingredients to help businesses build meaningful relationships with customers. It’s my pleasure to be here. Consumers never really had much power. What are they telling you they want?

Retail 105

Retail E-commerce Artificial Intelligence Start-ups 105

SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Well, it’s not just about a pat on the back or a polite thank you. How does it make you feel? Valued & happy, right? So, are you ready?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52