Callminer

APRIL 20, 2020

In this article, we discuss BPO as a flexible tool for businesses to use and many helpful tips for doing so. This article aims to help by rounding up the best tips and resources on the subject for you to keep close at hand. Read on to learn how BPO works. How Business Process Outsourcing Works. Onshore Outsourcing.

Legal 286

Legal Artificial Intelligence Engineering Government 286

Callminer

NOVEMBER 18, 2020

Keep showing empathy and the mood will soon change for the better. Talking to customers on the phone all day isn’t an easy job; that’s why it takes a special set of skills and characteristics to be a successful contact center agent. Eric Shurke. Sean McPheat. Matthew Dailly. financial_tiger. Brett Prentiss. InstinctMarket2.

Contact Center 345

Contact Center Customer Satisfaction Customer Service Outlook 345

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been a whirlwind of a year, and our conversations show just how dramatic the change has been. When ChatGPT made its grand entrance, it shook the entire tech industry to its core.

AI 98

AI Start-ups Legal Technology 98