VOZIQ
FEBRUARY 6, 2022
Customer acquisition vs. customer retention — the comparison has existed for quite some time, especially with global enterprises realizing the impact of customer churn on the bottom line and long-term growth. Customer retention, on the other hand, is not as much celebrated as a new sale.
SugarCRM
AUGUST 11, 2022
When artificial intelligence ( AI ) was introduced in the ’60s to mimic human decision-making, it was already heralded as the next big tech trend. This has been identified as one of many challenges currently affecting businesses, alongside pandemic recovery, inflation, and other economic woes.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SugarCRM
JANUARY 19, 2023
When artificial intelligence (AI) was first introduced in the 60s, with a goal of mimicking human decision-making, it was already being heralded as the next big tech trend. This has been identified as one of many challenges currently affecting businesses, alongside pandemic recovery, inflation, and other economic woes.
Lumoa
FEBRUARY 9, 2023
Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.
SugarCRM
MARCH 17, 2022
Top industry experts consider CX transformation projects the primary fuel that drives business growth in the last 12 months. Nevertheless, disruptions caused by the pandemic in the last year revealed a lack of holistic, real-time view of the customer journey.
SugarCRM
AUGUST 1, 2023
Artificial Intelligence has slowly made its way into our daily lives, whether discussing self-driving cars, recommender tools, or complex predictive and personalized marketing and sales forecasting tools. However, a few questions still linger: How can you effectively use predictive AI within business operations?
Adrian Swinscoe
MAY 8, 2024
Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt […] The post If you aren’t fixing the bigger picture, then you are just putting a band-aid on the problem – Interview with Zig Serafin of Qualtrics first appeared on Adrian Swinscoe.
Expert insights. Personalized for you.
40 
Let's personalize your content