Artificial Intelligence Contact Center Structured Data Technology 
Taylor Reach Group
SEPTEMBER 29, 2020
The path to contact center modernization has never been straightforward when it comes to its navigating technology infrastructure. Costly,” “crowded,” and “confusing” are how business owners typically describe the process of selecting the right platforms to power their center. by JD Fairweather. Quality Management (QM).
Execs In The Know
APRIL 12, 2024
The decision to incorporate AI into contact center operations is no longer a question of if, but how. Get rich insights by mining every word of every conversation to deeply understand why customers are contacting you, how each call was resolved, and where you need to improve, automate, or enhance your customer experience.
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Steven Van Belleghem
MAY 19, 2020
Here are the components of the contact center of the future: A Hybrid Model. Usage of smart technology. Contact centres are not “safe” from that at all. Thanks to all contact center experts for sharing their expertise and wisdom. What was the biggest challenge for contact centers to work remotely?
DMG Consulting
FEBRUARY 25, 2019
Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics.
DMG Consulting
OCTOBER 18, 2017
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. T hese solutions are being used by contact centers to convert unstructured phone conversations into structured data that yields a wealth of information about customer needs and expectations.
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