C3Centricity

FEBRUARY 18, 2019

Before summarising what I presented, I’d like to share some of the ideas and takeaways that I discovered about digital marketing and the impact of AI (artificial intelligence) and ML (machine learning). This is why I, like many others, refer to AI as augmented intelligence rather than artificial intelligence.

ML 59

ML AI Artificial Intelligence Machine Learning 59

Fonolo

MAY 23, 2023

Artificial Intelligence and Machine Learning Leverage A L and ML algorithms to uncover patterns, predict customer behavior, and offer personalized recommendations. Artificial Intelligence and Machine Learning Leverage A L and ML algorithms to uncover patterns, predict customer behavior, and offer personalized recommendations.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

SugarCRM

SEPTEMBER 15, 2022

If you look back over the last couple of years, the organizations that managed these challenges more seamlessly were the ones that had already embraced emerging technology-equipped Artificial Intelligence and Machine Learning (AI/ML) capabilities. The COVID-19 crisis has altered how, when, and where we shop and buy.

Manufacturing 26

Manufacturing CRM Artificial Intelligence ML 26

VOZIQ

NOVEMBER 14, 2023

Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. Start by integrating data from various systems, including the CRM system, usage logs, customer satisfaction metrics and interactions. How do we identify at-risk customers based on the available customer data?

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

C3Centricity

NOVEMBER 4, 2020

CRM #CEX #CustomerCentricity #UX Click To Tweet. This is why I, like many others, refer to AI as augmented intelligence rather than artificial intelligence.We We should probably refer to AI as augmented intelligence rather than artificial intelligence. AI #Digital #Intelligence Click To Tweet.

ML 71

ML AI Artificial Intelligence Customer Satisfaction 71

Ameyo Callversations

APRIL 21, 2022

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. Instead, contact centers should be integrated with modern-day tools such as CRM, workflow management, ERP, order management, and quality management solutions.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

DMG Consulting

NOVEMBER 1, 2022

Today’s artificial intelligence (AI)-enabled KM solutions take it a step further by proactively delivering context-aware knowledge articles to agents so they can provide accurate, consistent, and efficient responses to customers. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content.

ML 48

ML Artificial Intelligence Outlook Contact Center 48