Execs In The Know

JANUARY 29, 2023

A relentless focus on exceeding customer experience (CX) is the founding principle behind everything CX leaders do. But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. By being part of the Summit, you’ll: 1.

CX 90

CX Hospitality Hospitality Actionable Insights 90

Execs In The Know

NOVEMBER 9, 2022

PHOENIX, ARIZONA, US, November 10, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2022 CX Leaders Trends & Insights: Consumer Edition report. Surveying for the 2022 CX Leaders Trends & Insights Corporate Edition report is now open!

CX 45

CX Artificial Intelligence Customer Experience 45

1 to 1

FEBRUARY 1, 2024

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

AI 26

AI Artificial Intelligence Innovation CX 26

Execs In The Know

MAY 4, 2023

In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Comm100

MARCH 16, 2022

Employees are often left frustrated as their attempts to improve customer service in government are thwarted. However, even within this complex system, there are many ways that the public sector can improve customer experience (CX) and meet their citizens’ high service expectations. GOVERNMENTS ARE TAKING CX SERIOUSLY.

Government 82

Government Customer Service Compliance CX 82

Intercom

AUGUST 11, 2022

She’s also an advisor, co-hosts the aptly named Human Insight Podcast, and is the author of User Tested: How the World’s Top Companies Use Human Insight to Create Great Experiences. When prioritizing what to work on, consider the impact it can have on your business and the customer experience and the effort involved in fixing it.

Start-ups 59

Start-ups NPS Sentiment Analysis Artificial Intelligence 59