TeamSupport

SEPTEMBER 23, 2020

As a B2B customer service company, investing in reliable customer support and ticket management platform is of utmost importance nowadays. Advanced solutions enable more efficient and collaborative interactions among members of the team and between agents and customers. It also eases the lives of customer service professionals.

Artificial Intelligence 96

Artificial Intelligence B2B AI Customer Service 96

TeamSupport

SEPTEMBER 21, 2020

Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Personalized Customer Experience. AI is also proving to be of incredible use in terms of a highly-personalized customer experience.

Artificial Intelligence 98

Artificial Intelligence B2B AI Contact Center 98

TeamSupport

APRIL 15, 2021

Surveys show that 86 percent of customers are willing to pay more for a better customer experience. It also stated that about 75 percent of companies believe that they are customer-centric, but only 30 percent of customers think that it’s true. Enhanced Customer Support. Marketing and Technology.

Technology 106

Technology Technology Artificial Intelligence Machine Learning 106

TeamSupport

MARCH 23, 2021

A customer can be very satisfied with the products and services of a company, but that doesn't mean they’ll remain loyal. Competitors can attract them by offering better customer benefits, including proactive customer support. Customer experience is decisive for both satisfaction and loyalty.

B2B 105

B2B Artificial Intelligence Social Media Customer Loyalty 105

1 to 1

FEBRUARY 1, 2024

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

AI 26

AI Artificial Intelligence Innovation CX 26

Execs In The Know

JANUARY 29, 2023

A relentless focus on exceeding customer experience (CX) is the founding principle behind everything CX leaders do. But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. Why does attending CRS matter more than you think?

CX 90

CX Hospitality Hospitality Actionable Insights 90

Execs In The Know

NOVEMBER 9, 2022

PHOENIX, ARIZONA, US, November 10, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2022 CX Leaders Trends & Insights: Consumer Edition report. This latest volume of research contains trending data built around the experiences and perspectives of consumers.

CX 45

CX Artificial Intelligence Customer Experience 45