Execs In The Know

JANUARY 29, 2023

A relentless focus on exceeding customer experience (CX) is the founding principle behind everything CX leaders do. Kicking off on March 1, 2023, we’re taking CRS to Austin, Texas, to explore “Creating Moments That Matter” with our global community of CX leaders. Why does attending CRS matter more than you think?

CX 90

CX Hospitality Hospitality Actionable Insights 90

Execs In The Know

NOVEMBER 9, 2022

PHOENIX, ARIZONA, US, November 10, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2022 CX Leaders Trends & Insights: Consumer Edition report. Surveying for the 2022 CX Leaders Trends & Insights Corporate Edition report is now open!

CX 45

CX Artificial Intelligence Customer Experience 45

1 to 1

FEBRUARY 1, 2024

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

AI 26

AI Artificial Intelligence Innovation CX 26

Execs In The Know

MAY 4, 2023

In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling. April: When I joined woom Bikes, the U.S.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Comm100

MARCH 16, 2022

However, even within this complex system, there are many ways that the public sector can improve customer experience (CX) and meet their citizens’ high service expectations. Table of Contents: Chapter 1: Governments are taking CX seriously. GOVERNMENTS ARE TAKING CX SERIOUSLY. – Chapter 4.1: – Chapter 4.2:

Government 80

Government Customer Service Compliance CX 80

SugarCRM

NOVEMBER 16, 2023

Enhanced Support and Service : Support and service activities and processes are also critical to business development and ensuring that you deliver proper levels of CX. You need to interpret it in a fashion that helps you accelerate business growth and enhance CX. However, robust CRM tools offer a 360-degree view of your customers.

Business Growth 26

Business Growth CRM Artificial Intelligence Invoicing 26

Intercom

AUGUST 11, 2022

The call of CX. You’re able to layer in some technology, artificial intelligence, and machine learning to understand what’s going on so you can process and get to the insight that tells you exactly what’s going on. If you enjoy our discussion, check out more episodes of our podcast.

Start-ups 59

Start-ups NPS Sentiment Analysis Artificial Intelligence 59