Execs In The Know

JANUARY 29, 2023

A relentless focus on exceeding customer experience (CX) is the founding principle behind everything CX leaders do. Kicking off on March 1, 2023, we’re taking CRS to Austin, Texas, to explore “Creating Moments That Matter” with our global community of CX leaders. Why does attending CRS matter more than you think?

CX 90

CX Hospitality Hospitality Actionable Insights 90

1 to 1

FEBRUARY 1, 2024

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

AI 26

AI Artificial Intelligence Innovation CX 26

Execs In The Know

MAY 4, 2023

In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling. April: When I joined woom Bikes, the U.S.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Comm100

MARCH 16, 2022

However, even within this complex system, there are many ways that the public sector can improve customer experience (CX) and meet their citizens’ high service expectations. On the other hand, there is an immense opportunity to adopt new approaches and technologies to accelerate the change.” GOVERNMENTS ARE TAKING CX SERIOUSLY.

Government 82

Government Customer Service Compliance CX 82

Intercom

AUGUST 11, 2022

The call of CX. But this over-reliance on technology to understand your customers is actually a perfect solution for getting us out of this mess – using technology and platforms like UserTesting to take advantage of technology to do a lot of this work. If you enjoy our discussion, check out more episodes of our podcast.

Start-ups 59

Start-ups NPS Sentiment Analysis Artificial Intelligence 59