Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Fonolo

JANUARY 4, 2022

Customer Service Statistics About Artificial Intelligence and Automation. For example, only 13% of education institutions are using A.I. The travel and hospitality industry expects the use of Artificial Intelligence tools in customer interactions to grow 187% over the next two years. Source: Microsoft.

Customer Service 142

Customer Service Social Media Contact Center Artificial Intelligence 142

ProProfs

JUNE 10, 2019

From carrying bulky books to roaming around with Kindles and eBooks , technology has paved the way for a smarter and more efficient means of education and studying. With the advancement in the technology and IT sector, the demand for cost-effective learning solutions has also seen a corresponding increase. LMS Getting Trendier.

Artificial Intelligence 59

Artificial Intelligence Education Hospitality Hospitality 59

Execs In The Know

MAY 4, 2023

I began my career in the hospitality industry focusing on weddings and I loved it! EITK: When it comes to technology, in what ways is the brand differentiating itself from its competitors to improve CX? April: When it comes to technology or accessibility, that’s where we’re just having some fun with it.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Fonolo

APRIL 4, 2023

Thanks to the rise of AI and other emerging technologies, contact centers can provide personalized experiences and resolve issues quickly. For example, only 13% of education institutions are using A.I. with 41% using some form of A.I. compared to other sectors. chatbots compared to 42% of media and communications companies.

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81

Steven Van Belleghem

MAY 28, 2019

About every company I visited during nexxworks’ China innovation tour at the beginning of May, talked about general purpose technology : the kind of tech that has the potential to change the world and will push everything to an unimaginable level. And they are doing a very good job in the matter. Move at lighting speed.

Artificial Intelligence 52

Artificial Intelligence Innovation Hospitality Hospitality 52

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132