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Unveiling the Future of AI with Microsoft

Logicalware

The impact of AI in the real world If you think artificial intelligence is something that only happens in sci-fi movies, think again. AI as a productivity booster Xiaopeng underscores how artificial intelligence can augment human productivity. AI is not a passing trend; it’s here to stay.

AI 52
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Top 5 Business Phone Systems for Banking and Finance

Hodusoft

What to look for in a business phone system for banking and finance? What to look for in a Business Phone System for Banking and Finance? Scalability: A VoIP phone system eases scalability for banking and finance businesses. Security: In the banking and finance industry, security is a top priority.

Finance 52
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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Social Media You might be wondering why social media is on the list.

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The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services

Hodusoft

Digital banking can easily adopt and integrate cutting-edge technologies such as Artificial Intelligence (AI), Machine Learning (ML), and others to enhance customer service experience. These channels generally include phone, chat, email, and social media.

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Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

Hodusoft

With the advancements in technology, the industry expanded towards more complex processes like finance and accounting, IT services, and human resources. Whether it is chat, voice, social media, email, or any other communication channel, BPO companies provide consistent support all from a single unified interface.

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Mobile-focused Customer Support: Why It’s Important and Where to Begin

UJET

With the launch of smartphones and social media, channels became more augmented. . Mobile games continue to be the highest download category, followed by entertainment, social media, and communication apps. . Social media apps reinforce content sharing through photos, videos, and more. billion app downloads.

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How AI and CRM are Changing the Future & Face of Customer Service

Comm100

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. Instead, social media, forums, review sites, and communities have all become important parts of the customer service ecosystem.

CRM 52