DMG Consulting

MAY 5, 2020

As a result, enterprises need to be able to analyze customer interactions that occur at all enterprise touchpoints and channels, and standardize the findings. The digital transformation that is underway throughout the world has ushered in a new era of omni-channel service. However, companies need to go much deeper.

CX 96

CX Artificial Intelligence Contact Center Touchpoint 96

SurveySensum

DECEMBER 29, 2023

Embrace Data-Centric Approaches Centralizing and meticulously analyzing data harvested from diverse touchpoints across healthcare operations serves as the linchpin of informed decision-making. Ethics and Governance of Artificial Intelligence for Health. The Impact of Artificial Intelligence in Drug Discovery.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

DMG Consulting

MARCH 1, 2019

The market’s transformation will be driven in particular by robotic process automation (RPA) and artificial intelligence (AI). ANALYTICS, AI, AND RPA. The intelligence provided by interaction analytics (IA) is critical for organizations to discern the nuances in customer interactions.

AI 84

AI Artificial Intelligence Contact Center Machine Learning 84

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Moreover, their teams will help you with WHEN to launch WHICH survey at WHICH touchpoint.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. We’re at a major and exciting inflection point.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. Analyzing this feedback using powerful text analytics , they discovered important insights.

Retail 52

Retail Customer Feedback CX Social Media 52

VOZIQ

MARCH 19, 2021

Artificial Intelligence for Predictive Customer Retention? The CUSTOMER Product of the Year Award is an annual recognition that highlights innovative, high-quality products that have enabled companies to exceed customer expectations and thereby driving revenues. . Intelligence alone cannot drive real results.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52