Artificial Intelligence, ML, Omnichannel and Social Media

How to Elevate the Customer Experience with Conversational Commerce

Lumoa

JANUARY 15, 2024

This omnichannel approach gives companies a chance to have a one-to-one conversation with customers on their chosen platform. Using Artificial Intelligence and Natural Language Processing AI has evolved tremendously in recent times. In This Article: What is Conversational Commerce?

Customer Experience

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint

A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Machine Learning (ML) Integration: Stay ahead of the curve.

Sentiment Analysis

Sentiment Analysis Text Analytics Machine Learning ML

CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

JUNE 23, 2021

Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Contact Center

Contact Center Artificial Intelligence Omnichannel Machine Learning

Webinars

Turn Payments Into Personalization: Unlock the Value of Transaction Data

The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Manual Call Reviews? There's a Better Way!

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Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

JANUARY 24, 2024

Social Media Insights : Keep an eye on social media channels for both positive and negative mentions. Add in the way ML lets computer programs learn and improve with every interaction and the way NLP has improved AI’s comprehension of spoken languages. Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis

Give Customers What They Want: Great Self-Service

DMG Consulting

MARCH 31, 2022

Artificial intelligence (AI)-enabled omnichannel intelligent virtual agents (IVAs) are the future of self-service. Both IVAs and VAs are proving effective at intelligently handling inquiries from external customers and internal employees. & Solving the Problem. Facebook Messenger, Telegram, WhatsApp, etc.),

Machine Learning

Machine Learning Artificial Intelligence Omnichannel ML

How AI and CRM are Changing the Future & Face of Customer Service

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. Instead, social media, forums, review sites, and communities have all become important parts of the customer service ecosystem.

CRM

CRM AI Customer Service ML

CX Automation: How to Deliver Seamless Customer Experiences with Efficiency

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX

CX Customer Experience Artificial Intelligence NPS

Customer-Driven Innovation: Using Feedback to Shape Product Development

SurveySensum

JANUARY 16, 2024

These valuable insights come from various digital channels, such as the following: Customer surveys Online reviews Emails Social media Website Customer feedback may be in the form of opinions or comments as well as suggestions or recommendations. Social media: It’s best not to turn a blind eye to your social media pages.

Innovation

Innovation Non-Profits Social Media Customer Feedback

Customer-Driven Innovation: Using Feedback to Shape Product Development

SurveySensum

JANUARY 16, 2024

These valuable insights come from various digital channels, such as the following: Customer surveys Online reviews Emails Social media Website Customer feedback may be in the form of opinions or comments as well as suggestions or recommendations. Social media: It’s best not to turn a blind eye to your social media pages.

Innovation

Innovation Non-Profits Social Media Customer Feedback

Conversational AI: Building a Less Artificial and More Intelligent CX

Ameyo Callversations

OCTOBER 22, 2021

“A few years back, Artificial Intelligence for businesses was just like a fidget spinner for kids. As the world becomes more technological and digital with the changing dynamics, Conversational Artificial Intelligence (AI) is enabling businesses to reduce communication friction between humans and computers.

AI

AI CX Artificial Intelligence Touchpoint

Contact Center Technology Stack: The (Immediate) Transformation You Need?

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. Contact centers should see their operations as a seamless omnichannel customer experience hub instead of a physical-digital patchwork. banner_blog_1].

Contact Center

Contact Center Technology Technology Unstructured Data

How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through.

Social Media

Social Media Customer Experience Healthcare Non-Profits

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

Hodusoft

SEPTEMBER 18, 2023

Various technological advancements such as Automation, Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) are being used in the industry to eliminate the chances of errors. This also ensures streamlined processes and improved customer experiences.

Innovation

Innovation Artificial Intelligence Data Entry ML

A beginner’s guide to generative AI for business

Zendesk

NOVEMBER 3, 2023

Generative artificial intelligence (GenAI) is an AI-powered technology that uses extensive libraries of information to generate new things, like stories, pictures, videos, music, and software code. Generative AI uses machine learning (ML) algorithms to analyze large data sets. How does generative AI work?

AI

AI Machine Learning Artificial Intelligence ML

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services

Hodusoft

JANUARY 1, 2024

Digital banking can easily adopt and integrate cutting-edge technologies such as Artificial Intelligence (AI), Machine Learning (ML), and others to enhance customer service experience. These channels generally include phone, chat, email, and social media.

Contact Center

Contact Center Finance Social Media Artificial Intelligence

Tech Customer Success

How to Elevate the Customer Experience with Conversational Commerce

A Guide to Choosing the Right Text Analysis Software for Your Business

Webinars

Trending Sources

CCaaS Trends: The Evolution of Cloud Contact Centres

Webinars

Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Give Customers What They Want: Great Self-Service

How AI and CRM are Changing the Future & Face of Customer Service

CX Automation: How to Deliver Seamless Customer Experiences with Efficiency

Customer-Driven Innovation: Using Feedback to Shape Product Development

Customer-Driven Innovation: Using Feedback to Shape Product Development

Conversational AI: Building a Less Artificial and More Intelligent CX

Contact Center Technology Stack: The (Immediate) Transformation You Need?

How Customer Experience is shaping during COVID-19 with ‘New Normal’

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

A beginner’s guide to generative AI for business

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services

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