Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. This is where B2B SaaS feedback software comes to the rescue! What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

TeamSupport

FEBRUARY 22, 2024

Are you ready to elevate your customer support, drive customer satisfaction, and fuel your business growth, it's time to embrace TeamSupport. Because in the world of business, the race doesn't go to the swift—it goes to those who know how to treat their customers right.

Net Promoter Score 40

Net Promoter Score Omnichannel NPS Customer Satisfaction 40

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. First, we’ll discuss what customer loyalty is.

Customer Loyalty 109

Customer Loyalty Business Growth B2B Net Promoter Score 109

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

JANUARY 16, 2024

Continuous growth and innovation: Customer feedback is one of the first few steps you can take on your way to business success. You might be amazed at how obtaining customer insights and optimizing your products leads to business growth and innovation. Leverage digital tools and technologies.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132