Beyond Philosophy

FEBRUARY 21, 2016

As regards both b2b and b2c customer-supplier relationships, lack of confidence and belief is driven by insecurity and egotism, and ability to be confident is based on feelings of safety and acceptance. This is especially true now because of the permanency provided by social media.”

B2C 68

B2C B2B Social Media Retail 68

Shep Hyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. My Comment: Customer service starts on the inside, starting with employees. My concept of The Employee Golden Rule is about treating employees the same way you treat customers, if not even better.

Customer Service 17

Customer Service E-commerce Real Estate Social Media 17

Return Customer

MAY 16, 2018

From a customer’s perspective, the learning curve required to use a new product or service efficiently is often the biggest deterrent. Effective onboarding strategies can help with customer acquisition and improve customer experience. Signing up a new customer is not the end of a sales journey.

B2B 71

B2B Manufacturing Customer Acquisition Customer Loyalty 71

Zendesk

NOVEMBER 1, 2021

CX is evaluated using customer satisfaction score (CSAT), Net Promoter Score® (NPS), customer acquisition rate, and conversion rate. CS is measured by customer lifetime value, customer retention rate, customer churn rate, Customer Effort Score, and repeat purchase rate.

Customer Experience 98

Customer Experience Net Promoter Score Touchpoint CRM 98

Customer Bliss

AUGUST 16, 2018

On today’s episode, we’re talking to Lee Roquet , the Chief Customer Officer at Yellowfin , a B2B SaaS company that provides a business intelligence analytics platform. These processes and incentives affect how you grow your customers and engage them so that they stay with you and become a champion of your brand or service.

Customer Experience 44

Customer Experience B2B CX CX Transformation 44

SurveySensum

NOVEMBER 23, 2023

This evolution also encompasses the development of digital customer experience strategies, leveraging new tools and processes to create more tailored and appealing interactions for both customers and businesses. As stellar customer experience is something consumers expect from businesses, investing in it will improve customer loyalty.

Customer Experience 52

Customer Experience E-commerce CX AI 52

Zendesk

NOVEMBER 23, 2021

Business development runs a little differently than other departments, as representatives are looking to expand B2B sales and B2C sales, often through cold outreach methods. Customer lifetime value (CLV). Customer lifetime value (CLV) is a delicate balance against customer acquisition cost. Sales executive KPIs.

Sales 52

Sales CRM Customer Acquisition B2C 52

Qualtrics

JANUARY 16, 2020

There is a fantastic story about Jeff Bezos being less than satisfied with wait times on Amazon’s customer service line during the holidays. The world we live in expects immediate responses, 24/7 customer support , and a good experience when something goes bad. Customer experience is more important than ever before.

Customer Experience 43

Customer Experience Retail Start-ups Customer Acquisition 43

SugarCRM

DECEMBER 2, 2020

A Customer Relationship Management System, or CRM, provides a single repository for information about customers and potential customers. The data within this system is shared information for sales, customer service, and decision-makers. Automation of Customer Service. Automate Sales Tasks.

CRM 29

CRM Data Entry Customer Relationship Management Compliance 29

MattsenKumar

JUNE 3, 2021

A B2B E-commerce Opportunity with Local Herbs. Starting a B2B platform that deals in local herbs, medicines and cures has huge potential. We have already witnessed the rise of self-help in customer service, and now 56% of people have reported being satisfied with home beauty practices. Self-Satisfaction on Rising.

E-commerce 52

E-commerce Retail Non-Profits Government 52

MattsenKumar

JUNE 15, 2021

Since these brands are unknown and websites are also new, customers will have a tough time trusting them with their credit card info. Customer Acquisition: A good number of D2C brands first launched on Amazon, Flipkart, and Myntra before building their e-commerce store. The agents helped people identify the right product.

E-commerce 52

E-commerce Manufacturing Retail Start-ups 52

Zendesk

JANUARY 20, 2022

No matter how you feel about cold calling, the fact is, it’s a permanent part of customer acquisition, especially for a fresh company. You’re hearing from me today because it looks like your organization loves to focus on honest, superior customer service. We say absolutely not—it simply requires the right technique.

Sales 52

Sales Social Media CRM Customer Acquisition 52

Customer Bliss

SEPTEMBER 19, 2017

For those driving B2B technology companies, you will not want to miss her actions, path and how she drove success. From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow.

Customer Journey Map 39

Customer Journey Map Customer Acquisition Sales CX 39

Intercom, Inc.

MARCH 29, 2022

It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support. into B2B software. I can’t find a clear answer to this on the website or my account page, so I call the customer service number to ask.

Start-ups 118

Start-ups Innovation Sales NPS 118