blog 5-innovative-ways-brands-using-bots-help-customers-connect 
Intercom, Inc.
AUGUST 25, 2021
We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?
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Fonolo
MARCH 21, 2024
It underpins some of the most useful tools agents have to handle large and changing call volumes. Without it, mayhem would quickly ensue when calls come rushing into your contact center without any way to prioritize them or create order. The customer is free to go about their day. What is Virtual Queuing? How Does it Work?
Comm100
NOVEMBER 28, 2022
Colleges and universities often find themselves pulled between tradition and innovation. Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. For those questions handled by bot, support is immediate.
Comm100
FEBRUARY 6, 2018
Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?
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