blog achieve-success-for-customers-and-bottom-line-2-0 
TeamSupport
MAY 11, 2021
“You’re not paying close enough attention to your customers.”. This blog provides the highlights from their talk. At TeamSupport we have a belief that B2B companies are neglecting their existing customers in favor of focusing on new business. 1 So, for to continue to flow, customers must continue to use your products.
SurveySensum
AUGUST 17, 2023
Net Promoter Score (NPS) scores serve a purpose beyond measuring customer satisfaction; they offer cues for upselling and cross-selling opportunities. When customers give high NPS scores, it signifies their satisfaction and loyalty. To calculate the score, you need to create and send a short NPS survey to your customers.
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SurveySensum
FEBRUARY 27, 2024
At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Where would you prefer to work? What is Employee Satisfaction?
ClearAction
OCTOBER 1, 2018
The Future of Customer Experience Calls Urgently for a Significant Shift Lynn Hunsaker. The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Here’s why: CXM Status Quo. ” 5.
Confirmit
MAY 29, 2018
The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Following the Net Promoter Score methodology, the scale used for this question is an 11-point scale, ranging from 0-10. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work?
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