blog best-chat-practices-for-ecommerce-brands 
Aquire
JULY 30, 2021
With more and more consumers switching to online shopping, ecommerce customer service has become a focal point for most businesses. With one simple tweet, status update, or blog post, they can reach thousands of people right away. In one negative post from a dissatisfied customer, lies the potential to ruin your brand image.
Comm100
JUNE 27, 2021
Imagine a customer is at the checkout of your eCommerce store. This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. Live chat offers the perfect tool to do this by responding to any of your prospect’s questions or concerns immediately. Consideration .
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Hodusoft
OCTOBER 14, 2022
5 Ways to leverage eCommerce Contact Center Software to improve CX. The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow.
ProProfs
DECEMBER 9, 2021
The staggering number of Snapchat users includes some of my best friends too, who are always using it for the quirky filters, sharing pictures, and basically having fun. And today, I am going to share with you all about Snapchat quizzes – what kind you can create, how to create, and some of the best practices for the same. .
Comm100
MAY 25, 2022
For contact centers, this means that outsourcing, IVRs, and seasonal hiring practices will have to change. Contact centers have historically come under fire for their overbearing employee monitoring practices. Instead, agents can focus on building value for the brand. Redefining the Customer Agent Experience.
Intercom, Inc.
OCTOBER 3, 2019
On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. It’s a must-listen for anyone looking to gain some insights in this area. Short on time?
Comm100
AUGUST 23, 2018
The success of these industry leaders is thanks to their shared knowledge of (and ability to act on) a simple truth: the best defense is a good offense. This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.
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