Zendesk

JUNE 21, 2023

Sometimes, the best way to market your company is through the very people who use your products or services. Brand advocacy can be a very effective tool for businesses looking to get the word out and expand market reach. What is brand advocacy? Benefits of brand advocacy What is a brand advocate?

Social Media 52

Social Media Net Promoter Score Education Construction 52

SurveySensum

SEPTEMBER 6, 2023

This scenario illustrates how recommendations from friends, colleagues, and online reviews impact our purchasing decisions. In such a situation, you might have opted for a different brand, potentially missing out on a fantastic product and exceptional customer service, right? This is where brand advocacy comes into play.

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

SugarCRM

DECEMBER 9, 2021

But great marketing involves more than what’s coming down the line — it also means effectively leveraging the people who already stand by your brand and its offerings. Just like new prospects, existing customers have a life cycle, and it’s imperative to keep them engaged throughout it. Defining Brand Ambassadors.

Social Media 26

Social Media Start-ups Sales Education 26

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Provide Support

MAY 25, 2015

Perhaps, every business at some point of their existence has questioned how to increase the productivity of their customer service staff without wearing people out and increasing their stress. Organizing the company structure in a way, which would inspire people to work more efficiently and without exhaustion is not an easy task.

Customer Service 89

Customer Service Customer Satisfaction 89

Intercom, Inc.

JUNE 19, 2019

In this episode, she shares her advice on where to start when building a platform that benefits both you and your partners, how to encourage developers to build and grow their ecosystems and how to measure your and your partners’ success. Short on time? Here are five quick takeaways: What’s a platform?

Start-ups 217

Start-ups Engineering CRM Sales 217