Inside Customer Service

MARCH 2, 2023

This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. While 59 percent of agents surveyed were in the at risk or severe risk category, there is some improvement from a similar report from 2016.

Contact Center 212

Contact Center Start-ups Customer Service 212

ClearAction

NOVEMBER 26, 2017

I added a couple of new reasons and organized the list into four topical categories: enterprise transformation, marketing accountability, marketing efficiency and effectiveness, and marketing transformation. Large orgs combining = disparate systems + information silos + competing cultures. Enterprise Transformation. Scalable marketing.

Non-Profits 70

Non-Profits Compliance Innovation Technology 70

Intercom, Inc.

JUNE 26, 2019

Look for meetups and other easy, low effort ways like blogging to begin to build your content and work your way up. What’s the latest pop culture phenomenon? Other talented speakers will be able to give you helpful feedback on how to present your ideas or reframe your stories to be more impactful in the context of a stage.

Education 215

Education Start-ups Engineering 215

PeopleMetrics

JANUARY 28, 2021

Having great people, and there's four of my colleagues on the line here with me in the Zoom call, which are incredibly great talented people. Gary runs Reason Research, Kate is heading Culture, Diversity and other things at Lincoln Financial Group. Incredible people, incredible talent. Forrester and Gartner are covering this.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

Comm100

MAY 1, 2018

Because so many different events happened in this 20-year span, the Baby Boom Generation is sometimes further divided into two categories: Boomers I (or the Baby Boomers) and Boomers II (or Generation Jones). For more information on team building, check out our blog post, 20 Customer Service Training Ideas and Activities for Busy Teams.

Start-ups 41

Start-ups Social Media Education Technology 41