Totango

JULY 8, 2021

For example, you might have a health-rank scoring system for customers in the free trial, onboarding, and adoption phases, subdivided for SMB and enterprise customers. Proactive indicators alert you to changes to customer accounts prior to human interactions. Are cancellations trending up or down?

Invoicing 65

Invoicing NPS Customer Retention Start-ups 65

Intercom, Inc.

JUNE 23, 2022

Instead of reaching out directly to a sales team, customers are taking matters into their own hands and looking to trusted peer reviews for guidance. After all, says Amanda, “software is on the leading edge of change.”. I actually started in sales. It’s been a bit of a journey, but I started in sales.

B2B 118

B2B Education Start-ups Agriculture 118

Intercom, Inc.

JANUARY 11, 2023

Successful companies nurture a variety of customer journeys and revenue streams, from inbound leads and self-serve users to sales-assisted campaigns and ABM. Then, I went into the dark side of sales – I was running all things revenue at MadKudu, but then I switched back to running product. You came away with four key learnings.

B2B 118

B2B Start-ups Engineering Sales 118

Intercom, Inc.

JUNE 6, 2019

What prompted that change of career from journalism to SaaS? I stumbled into journalism by starting a blog, writing in English about the French tech scene. We have a lot of fans of MadKudu on our sales team; I think it’s one of their favorite products. As those companies evolve, the complexity changes.

Start-ups 190

Start-ups Non-Profits Sales Engineering 190

Intercom, Inc.

SEPTEMBER 26, 2019

And the truth is, I think in each generation, in cycle of technology, you only get a couple major ones that have a significant, lasting impact on the industry. I actually got to put out this blog post about that Bill Gates quote I mentioned. It’s fine not to be a platform, too, but obviously it’s lucrative to be able to develop one.

Start-ups 170

Start-ups Compliance Innovation Government 170