Remove blog employee-wellbeing
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Wellbeing coach Marilyn Suttle on curbing burnout and attrition

Intercom, Inc.

million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting in the next 12 months. In the face of what some have dubbed the “Great Resignation”, the question is: how do you get employees to stay? I love the idea of that. Marilyn: Yes, this was back in 2000.

Start-ups 118
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Puzzel’s Top 5 Articles of 2021

Logicalware

Check out our top five most-read blogs below. Read the full blog here. Agent wellbeing became a top priority for contact centres in 2021, following the long and difficult lockdowns of 2020. Read the full blog here. Read the full blog here. Read the full blog here. Read the full blog here.

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Prioritizing Mental Health: A Guide for Businesses During Mental Health Awareness Month

Execs In The Know

Businesses play a crucial role in creating a supportive environment for their employees, and in this blog post, we’ll discuss why mental health awareness is essential for businesses, how National Alliance on Mental Illness (NAMI) supports mental health, and how companies can show their support and take care of their employees.

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5 Ways Customer Success Leaders are Fighting Burnout

Totango

If you’ve noticed any signs of burnout within your team, it’s important to take action immediately to prevent any long-term consequences to the health of your employees as well as to your organization. You can help your employees achieve a positive work-life balance by encouraging them to prioritize their personal lives over their work lives.

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Checklists for a Successful WFH Hybrid Model

Execs In The Know

It requires a transformation in the way leaders plan, direct, and engage employees in their organization. Two key areas are central to a successful WFH Hybrid program: the employee experience and the technology that powers the work. Employee Experience Checklist. Let’s start with the employee experience checklist.

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Five technology trends that will shape customer service in 2022

Logicalware

Leading firms will use emerging technology to unlock the creativity of their employees and drive innovation that focuses on outcomes, not just financial results.” The goal of TX is simple – to provide an all-round exceptional experience to anyone who interacts with your brand, including customers, users and employees.

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Making Agent Mental Health a Priority: Five Agent Stressors and How to Address Them

Execs In The Know

In the last year, much has been discussed about the importance of employee engagement and well-being, and for good reason. Supporting employees by ensuring their mental and physical wellbeing is truly a priority. Employees who will continue to work from home also have children and personal situations they are balancing.