SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. That’s not it.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

NOVEMBER 16, 2023

Imagine you run a cozy little bakery, and every day, people visit your website, browsing through your delightful array of pastries and cakes. Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . Customer feedback tools make this process easier and way more effective. . What is a customer feedback tool?

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

MARCH 27, 2024

This is where customer feedback enters the picture! Now, it is imperative to collect feedback the right way and find the best timing. And all this can be done by a diverse and effective customer feedback tool ! But first, let’s start with knowing what exactly is customer feedback. What is Customer Feedback?

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

Comm100

OCTOBER 19, 2022

There are two different kinds of chatbots you’ll find on a website. If you own a website, there are certain security measures you should have in place to protect the data of your site visitors. This means frustration-free conversations for your users. 9 Chatbot Widget Customization. How Do Chatbots Work?

Sentiment Analysis 86

Sentiment Analysis Artificial Intelligence Omnichannel AI 86

Fonolo

MARCH 7, 2023

Examples include FAQ sections on websites, chatbots, help center blog forums, self-service account creation, password resetting, and interactive voice technology in call centers. To help identify these key questions and pain points, companies should not only investigate Google searches but searches on their own websites as well.

Social Media 87

Social Media AI Technology Technology 87