Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). In this blog post we provide a glimpse at some of the CRS Clearwater sessions outside of the previously covered keynotes, including panel discussions, pre-conference workshops, and breakout sessions.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. First Things First, Why is it Important to Optimize Your Social Media Presence? It’s no secret how social media gives you the freedom to explore creative opportunities as well as exercise influence on how visitors perceive your brand.

Social Media 53

Social Media AI Start-ups Finance 53

ProProfs

MAY 4, 2023

Is your company also facing the woes of employee disengagement? In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. If yes, we have great news for you. Online quizzes can help you improve and maintain workforce engagement in various ways. Let’s get right into it! What Is Employee Engagement?

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

DECEMBER 12, 2018

The “shiny penny” approach (focus all your attention on the hottest tools in the market) or “head in the sand” approach (fall victim to analysis paralysis and avoid choosing any tools) are no longer viable. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technology 223

Technology Technology B2C B2B 223

Comm100

FEBRUARY 20, 2018

There’s a reason why we’re so attracted to Chatbots (or at the very least, drawn into the conversation): Chatbots promise to do many things. There’s a reason why we’re so attracted to Chatbots (or at the very least, drawn into the conversation): Chatbots promise to do many things. Source: Alex Knight. Why Chatbots?

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

Zendesk

APRIL 15, 2022

Given the many ways to measure success—KPIs, ROI, quotas, sales pipeline velocity, and churn—it’s easy to get overwhelmed by raw information. With the avalanche of internal and external sales statistics out there, it can be difficult to know which ones are most relevant to your sales strategy. What’s important to know? Follow-up stats.

Sales 52

Sales CRM Social Media B2B 52