Execs In The Know

MARCH 20, 2023

Contact center technology keeps improving and there are a vast number of solutions you can tap to improve your CX. The question is, given ever-evolving consumer expectations, are technology solutions enough? A recent study by CallMiner indicates that performance at contact centers impacts both loyalty and churn rates.

Contact Center 52

Contact Center CX Omnichannel Customer Relationship Management 52

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

Intercom

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. Personalization is your first port of call . Are these tools still relevant to our strategy? The good news?

Start-ups 59

Start-ups Customer Expectations Customer Feedback Customer Experience 59

Hodusoft

SEPTEMBER 20, 2023

What Is Call Queuing and Why It Is Important? If you are an owner of an inbound call center (or contact center) then you must know how important it is to answer all incoming calls as soon as possible. What’s even more important is to ensure the calls reach the right departments and agents.

Contact Center 52

Contact Center Omnichannel Start-ups Engineering 52

Hodusoft

DECEMBER 6, 2022

Contact Center Solutions For Your Enterprise: The New Keys to Success. Modern companies increasingly rely on contact center solutions in order to build loyalty and retention among customers. The major driving factor behind such growth is the great convenience in communication offered by the contact center solutions to these businesses.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52

Intercom, Inc.

JUNE 6, 2019

One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. I stumbled into journalism by starting a blog, writing in English about the French tech scene. These are great companies with high inbound volumes. That means more than nine out of ten leads, you’re not buying.

Start-ups 190

Start-ups Non-Profits Sales Engineering 190

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Art Coombs. ArthurFCoombs.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140