Intercom, Inc.

DECEMBER 10, 2019

This feature, if it solves a customer problem, results in measurable changes in how customers behave in your product, and ultimately this behavior change delivers an impact to your business. It wasn’t enough to efficiently solve customer problems; we needed to be thinking about how we were helping our business to be more successful.

Start-ups 281

Start-ups Gambling Engineering Customer Retention 281

Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business. And if done right, it’s also one of the most useful.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 65

Education AI Sentiment Analysis Artificial Intelligence 65

Intercom, Inc.

SEPTEMBER 5, 2019

Do these apps risk overserving their target customers? Avoid overfitting for your customers. Every now and then, people pitch me on various products; I received a pitch today for the Superhuman of blogging. Which got me thinking about this Superhuman-of-blogging approach. Stuck for time? Beware the risk of feature bloat.

Start-ups 138

Start-ups Engineering Sales Innovation 138