Totango

MAY 13, 2022

The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Customer support platforms. Customer success software.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. B2B sales software can include data from marketing, sales, customer service and customer success management interactions. HubSpot CRM.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Execs In The Know

OCTOBER 10, 2022

Contact channels are how customers can get in touch with a business — for example, by emailing, engaging in a live chat, or calling a contact center for support. Since consumers are tech savvy regarding channel usage, they expect brands to meet customers where they are and support their CX preferences.

Omnichannel 59

Omnichannel Customer Experience Contact Center E-commerce 59

Intercom, Inc.

DECEMBER 10, 2018

Whatever your app does to make your users’ lives easier, here are three ways an in-app marketing strategy can help you keep more users around. Quick and contextual access to knowledge base content or customer support. write a review, read a blog post, start a meditation challenge). Mixpanel’s study of 1.3

Start-ups 137

Start-ups Gaming Sales 137

Intercom

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes.

E-commerce 108

E-commerce Touchpoint Start-ups AI 108

Intercom, Inc.

SEPTEMBER 18, 2019

When a prospect is watching TV or running errands, they’re not thinking about what kind of software to buy for their business. And as it turns out, these contextual messages are also much more likely to drive them to action. And as it turns out, these contextual messages are also much more likely to drive them to action.

Sales 36

Sales Start-ups Customer Retention Machine Learning 36