Beyond Philosophy

OCTOBER 25, 2019

I find Airbnb fascinating because it is an organization that is disrupting the hospitality industry. ” They saw consumers were looking for ways to travel differently and find better deals. Airbnb pushes this message all the time. Airbnb properties have character, at least the ones that we chose.

Hospitality 104

Hospitality Hospitality Technology Technology 104

Fonolo

JULY 5, 2023

Hospitality firms (think Disney or Ritz-Carlton) are masters at turning mundane customer service encounters into memorable experiences that nurture customer loyalty. We often think of word of mouth in the literal sense but these days it’s far more: customer reviews, social media, and micro-blogs are all word of mouth too.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Fonolo

AUGUST 28, 2018

Vertical markets in the sample base included: retail banking, insurance, health care, government, retail/e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities. His blog post is the source of the chart below. The interviews were conducted earlier this year. More Than Just Going to Cloud.

Contact Center 65

Contact Center E-commerce Omnichannel Hospitality 65

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. In marketing realms, it means putting a message anywhere a customer might be looking, listening, etc. Customer Service Extends to Social Messaging. As of July 2018, the top 9 messaging apps boasted a combined total of over 5.8

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Comm100

NOVEMBER 27, 2017

A hospital in Chicago received 700 telephone calls about Tylenol in one day. People in cities across the country were admitted to hospitals on suspicion of poisoning by cyanide. Her message, Johns said, “was not so much one of outrage at Obama’s statement, but rather a ‘look what we do well’ statement.”.

Social Media 120

Social Media Non-Profits Legal Manufacturing 120

CX Accelerator

APRIL 30, 2018

The group deep breath also sends the message that “we’re in this together” and we will prevail through this tough time as a one. Lauren Lombard is the Corporate Trainer for a mid-sized company supporting four clients in the travel / hospitality industry. Home To CX Accelerator Blog

CX 140

CX Customer Journey Map Hospitality Hospitality 140

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. Linkedin : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132