blog one-thing-that-can-make-you-better-at-service-recovery 
Customer Think
DECEMBER 29, 2022
My comments on Service Recovery as Your Superpower. So often I hear having a service and doing a great service recovery is good for you. Is an unnecessary service because of a defect good for a customer? As soon as you believe this, you are a loser. Make service a profit centre.
Shep Hyken
JULY 26, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR Consider the opening stats.
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Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.
Customers That Stick
FEBRUARY 5, 2015
Creating great customer experiences and delivering great customer service almost always boils down to one thing: being able to understand the experience of customers — to walk a mile in their shoes and to build a better shoe or create a better walking path with that knowledge. A Tale of Takeout.
Comm100
JUNE 23, 2022
Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Security & compliance . Personalization .
Customer Bliss
NOVEMBER 9, 2017
There’s a continuing focus on brands improving customer experience to lead customer-driven growth. I’d like to share some of the most popular and most-shared content from the Customer Bliss blog. I’d like to share some of the most popular and most-shared content from the Customer Bliss blog.
Hodusoft
AUGUST 30, 2022
UCcaS, CCaaS, CPaaS - Everything you need to know. In this blog, we will get a detailed insight into all these three cloud-based technologies. Companies, especially the call/contact centers, sales and service teams, and many others are reorganizing and updating their communication strategies to stay competitive. What is UCaaS?
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