Fonolo

MARCH 28, 2023

If you’re considering a career as a customer experience manager for a contact center, this blog post will guide you on how to get there. Providing training and coaching: Training and coaching call center agents is an important part of the job. Excellent customer experience is a must and should never be overlooked.

Customer Experience Management 81

Customer Experience Management Customer Experience Contact Center Net Promoter Score 81

Callminer

MAY 11, 2020

And, coaching sessions provide an ideal opportunity for managers to check in with their agents or employees to get their feedback on how things are going from their perspective. Once you’ve established what the issue is, then you can formulate a plan to help motivate your disgruntled employee. Bridgette Norris.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

Comm100

NOVEMBER 8, 2017

In this blog post, we’ll break down the habits of the pros and bring you their social media customer care secrets. The blog post is included in [eBook] The Definitive Guide to Social Media Customer Service. The best you can do is to prepare your agents to act quickly and appropriately. Think Outside the Big Three.

Social Media 47

Social Media Customer Service Start-ups Sales 47

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. The Honest and Practical Guide to Customer Experience.’

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

JUNE 13, 2018

Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. While it’s important to inspire buyer confidence all year round, during the shopping season this becomes even more critical. Serve Customers and Inspire Purchases Through Live Chat. Live chat also increases sales.

E-commerce 52

E-commerce Social Media Retail Customer Service 52

Intercom, Inc.

OCTOBER 17, 2019

In our chat, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems. Our sales team talks to customers all the time, every day of the week. Our sales team are just closing deals.

Sales 119

Sales Engineering Start-ups Data Entry 119

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. If we make a decision to invest less on customer service agents, how much will it decrease my customer satisfaction? We have explained each term and provided lots of extra sources, if you want to dive deep into the topic.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114