SurveySensum

DECEMBER 22, 2023

Recently, I contacted the customer support of an electronics brand to address an AC installation issue. This is why it is crucial that you, as a business owner, take the necessary steps to ensure that your concerned employees, like your customer support agents, are not using tactics to do NPS gaming.

NPS 52

NPS Gaming Education Customer Satisfaction 52

Hodusoft

APRIL 5, 2023

By leveraging call centers, they provide customer support, answer customer queries, resolve issues with products or services, and even accept orders or requests over the phone. This blog post details seven best practices for managing call center operations. Read on to know more.

Net Promoter Score 52

Net Promoter Score AI Start-ups Contact Center 52

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. Assess the user interface for intuitiveness and simplicity, and opt for tools that provide clear instructions and support.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. A huge key to understanding how to appropriately staff a support channel is to understand both how much volume you receive on that channel and how long it takes to handle that volume.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63

Intercom, Inc.

DECEMBER 16, 2021

But maybe, to start off and help orient our audience – our audience is a collection of everyone from customer support, sales, marketing, product, engineers, et cetera – we start off with network effects specifically. What do they mean, and where do they start? When did humanity start caring about such things? Des: It absolutely is.

Start-ups 138

Start-ups Gaming B2B Social Media 138