CommBox

JANUARY 4, 2022

According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. In 2022, having an excellent customer experience strategy is a must if you want to survive in the cutthroat world of business. CommBox is an intelligent customer communication solution for sales and support centers.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs. Relationship management is more than sales and lead management.

CRM 26

CRM Case Management Omnichannel Sales 26

Intercom, Inc.

APRIL 22, 2021

My sister is a graphic novelist – she writes graphic novels, she sells graphic novels, and her career is centered on this idea of writing, illustrating, and selling these books. Going from that moment where I was managing folks but utterly clueless and unprepared was really the center of my first book, An Elegant Puzzle.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Lumoa

DECEMBER 15, 2022

It’s a strategy that many companies have used for years to understand and prioritize customer needs. Plus, look at how to create a VoC strategy from scratch in five simple steps. they could then write an informative blog post or create helpful social media content to attract more potential clients.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Intercom, Inc.

SEPTEMBER 22, 2022

Now, there are these three blog posts,” and it was just kind of a jumbled mess. There were a lot of good resources on customer research, understanding customers, turning that into strategy and implementation, and whatnot. You also want to look at people in terms of the different activities they’re trying to do.

Start-ups 138

Start-ups Invoicing Education Sales 138

SurveySensum

NOVEMBER 14, 2023

This blog has got you covered because here are the top 13 tips to create effective surveys with website feedback examples. for those with poor omnichannel brand strategies. Utilizing customer support channels as a source of valuable feedback is an effective strategy. yearly increase in annual revenue, in contrast to 3.4%

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

Intercom, Inc.

OCTOBER 17, 2019

So for example, Josh Seiden has written a great book called Outcomes Over Output. ” I also read our principles about shipping and our obsession with shipping, and Darragh Curran, who runs our engineering team, has a blog post about how shipping is a company’s heartbeat. Two is business strategy. Things like that.

Sales 119

Sales Engineering Start-ups Data Entry 119