Execs In The Know

MAY 2, 2022

A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. According to recent Gartner research , a reactive CX strategy focused on “fixing” customer experience issues, or even just refining them, does not lead to increased customer satisfaction rates.

CX 97

CX VOC Customer Journey Map Contact Center 97

SurveySensum

DECEMBER 14, 2023

With this blog, we will unravel the limitations of NPS and why businesses need to stop putting so much importance on it. Gartner already predicts that 75% of businesses will abandon NPS as a reliable metric by 2025. This tool will automatically tag comments in different categories, assigned by you, for detailed reporting and analysis.

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

Zendesk

FEBRUARY 17, 2022

Tag the experts you interviewed on social posts about the lead magnet. The consulting firm Gartner allows site visitors to download an infographic on edge computing in exchange for their email address. When you send a confirmation email with the score, include a link to a blog post that covers topics related to the quiz.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. And that trend is only continuing; Gartner predicts that by 2020, 90% of companies will be using social media for customer service.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50