CSAT.AI

MAY 3, 2023

Today we’re following up on our improper ticket closing blog. 1) Assembly Line Service When the customer’s issue is assigned a number sometimes the customer themselves is left behind. A baseline of good customer service is letting the customer know their issue has been received and is being addressed. Escalations are expensive.

CX 77

CX Sentiment Analysis AI Customer Relationship 77

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs.

CRM 26

CRM Case Management Omnichannel Sales 26

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

FEBRUARY 24, 2022

Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . The software cost can differ depending on the type of plan, tools, and services. . Excellent customer service. Full customization options for forms. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

ProProfs

JANUARY 26, 2023

In this blog post, we’ll take you through the best exam software in 2023, so you can make an informed decision when looking for the right tool for your requirements. Here they are: Automated Grading: The exam tool should let you automate grading by pre-scoring questions and answer options. and enjoy self-paced learning experiences.

Education 52

Education Start-ups AI Close the Loop 52

Comm100

DECEMBER 14, 2022

With 100% of customers clamoring for self-service options — be it for setting up demos or answering product questions — it’s no wonder that ‘improving customer experience’ has catapulted to the top three automation goals of marketers everywhere. Merge tags can help you personalize an email beyond just first names.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. This makes customer service seamless and intuitive. Self-destructing Messages. Omnichannel customer service intelligently connects every channel and allows agents to manage them from a single, unified console. 2 Data Security.

Sentiment Analysis 86

Sentiment Analysis Artificial Intelligence Omnichannel AI 86