Intercom, Inc.

JANUARY 16, 2020

But what happens when you take away the constraints of an actual whiteboard – the location, the space, and the time? In our discussion we unpack what this means for them as a company and for their customers. Andrey explains why embracing the professional services sector in a unique way has paid dividends.

Start-ups 249

Start-ups Engineering Sales Innovation 249

Lumoa

APRIL 21, 2022

“When you change the way you look at things, the things you look at change.”   –  Dr. Wayne Dyer Act 1 The Customer Support Blues “Does Customer Support have enough of a mandate to drive improvements in customer satisfaction?” And it is a question that customer support professionals ask me most often.

Non-Profits 83

Non-Profits Customer Satisfaction Outlook Technology 83

Customers That Stick

JANUARY 22, 2015

And the benefits of it to companies and customers is, well… big. And while Big Data is becoming more accessible to small to medium-sized businesses (SMBs), the basics of customer information — small data, if you will — is still where customer and experience meet for most organizations. Carpet company?

Data Entry 119

Data Entry Sports Customer Service Customer Experience 119

Comm100

NOVEMBER 8, 2017

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their buying decisions, integrating social media into your customer service support strategy becomes a no-brainer. Click here to download the full ebook.

Social Media 48

Social Media Customer Service Start-ups Sales 48

Help Scout

APRIL 16, 2019

Back in the old days, customer service meant talking face to face with people who came into your storefront. Real-life interactions were the original support conversations, and doing customer service this way is something people have done forever. Great customer service is about meeting and exceeding customer expectations.

Customer Expectations 40

Customer Expectations Customer Service Technology Technology 40

Intercom, Inc.

OCTOBER 15, 2020

Our previous conversations with Bob have covered how to unpack customer motivations and the Jobs-To-Be-Done framework (of which he was one of the principal architects). In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. From patriot to Pokemon.

Sales 265

Sales Start-ups Engineering Education 265

Intercom, Inc.

DECEMBER 2, 2021

This week, besides Jamie and Brian, you’ll also hear from: Mike Stewart , former Senior Principal Engineer at Intercom. When tackling a technical design for a system, make sure you always understand the data models first. Your default operating cadence should be to run – it’s important startups don’t compromise on speed.

Engineering 178

Engineering Legal Start-ups Compliance 178