Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS).

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Intercom, Inc.

AUGUST 15, 2019

Here are five quick takeaways: You must establish deep empathy for the customer. If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. Test your assumptions, always.

Start-ups 179

Start-ups Innovation Engineering Retail 179

Intercom, Inc.

AUGUST 15, 2018

Managers oversee their team members’ work and career development. Engineering leaders must do 2 things: a) execute and deliver high-quality software on a predictable schedule, and b) have the people skills to attract, retain and develop strong talent. On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma.

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

Intercom, Inc.

FEBRUARY 22, 2018

If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind. There are two key reasons for this. First, onboarding is the one thing that every user of your product experiences. Scott Belsky , Chief Product Officer at Adobe Creative Cloud. Joanna Wiebe , co-founder at Copy Hackers.

Start-ups 194

Start-ups Education Engineering Sales 194