CX Accelerator

NOVEMBER 11, 2022

Collaboration with Ben Motteram and Nate Brown To transform an organization into one that is more customer centric is a complex task that requires many different skills. Customer experience is multi-disciplinary. Customer Insights/Measurement/Analytics. Customer Journey Mapping. Employee Experience.

CX 307

CX Customer Journey Map CX Transformation Government 307

Execs In The Know

OCTOBER 6, 2022

With this already massive and increasing spending by consumers, global brands will need to ensure they have the proper resources to support increased customer volume. Before we dive in, let’s take a look at how companies are managing their customer support operations today and how it compares to how customers want to be supported. .

Retail 52

Retail E-commerce Contact Center Social Media 52

CX Journey

MAY 7, 2015

I'm blogging again today (note: I wrote this yesterday but didn't get a chance to publish it) from the Customer Experience Professionals Insight Exchange in beautiful San Diego, CA. Today's blog assignment is to capture the essence of the day's keynote by CXPA Co-Founder and (former) Chair, Bruce Temkin.

Customer Experience 73

Customer Experience Start-ups Business Operations Customer Expectations 73

Qualtrics

MARCH 4, 2019

General Services Administration (GSA) has a unique set of customers: taxpayers and other government agencies. The lessons shared reach far past the walls of the government to benefit private sector customer experience leaders too. With taxpayers as our customers, we should be as efficient and effective as possible.

Government 40

Government Customer Experience Real Estate Agriculture 40

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

C3Centricity

OCTOBER 7, 2020

Then when you have converted them into customers, continue to keep them satisfied and give them something to talk about by surprising them too. a person holds two or more contradictory beliefs, ideas, or values; or participates in an action that goes against one of these three, and experiences psychological stress because of that.

NPS 77

NPS Net Promoter Score Social Media Start-ups 77

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). blog linkedin twitter Why? "I

NPS 135

NPS CX Net Promoter Score Close the Loop 135