CX Accelerator

NOVEMBER 11, 2022

Customer experience is multi-disciplinary. Employee Experience. While not required, the person in this role is often an extroverted visionary. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. The 8 skills required by any CX team are: Strategy.

CX 307

CX Customer Journey Map CX Transformation Government 307

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). blog linkedin twitter Why? "I blog linkedin twitter Why?

NPS 135

NPS CX Net Promoter Score Close the Loop 135

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

C3Centricity

OCTOBER 7, 2020

“a person holds two or more contradictory beliefs, ideas, or values; or participates in an action that goes against one of these three, and experiences psychological stress because of that. Coping with the nuances of contradictory ideas or experiences is mentally stressful. ” by Catey Hill. 4 Nurture Involvement.

NPS 77

NPS Net Promoter Score Social Media Start-ups 77

Qualtrics

DECEMBER 11, 2018

This is the first installment of our new blog series, “Employee Experience Visionaries.” In each post, we’ll feature highlights from a conversation with an HR thought leader on company culture, employee engagement, HR’s evolving role, and so much more. Patagonia is a cause disguised as a company.

Sports 54

Sports Technology Technology 54

Qualtrics

JANUARY 30, 2019

Hear from BuzzFeed’s Chief People Officer, Lenke Taylor about how they’re employing technology to answer common HR questions, encourage employees to network with colleagues, act on employee feedback, and more. On creating a culture of feedback: Our starting point is our annual employee survey from Qualtrics. Over to Lenke!

Entertainment 20

Entertainment Start-ups Technology Technology 20

Qualtrics

MARCH 4, 2019

government offices, providing transportation and office space to federal employees, and developing government-wide cost-minimizing policies. The lessons shared reach far past the walls of the government to benefit private sector customer experience leaders too. Hear more from Anahita at our X4 Summit.

Government 40

Government Customer Experience Real Estate Agriculture 40