SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. In this blog, we’ll explore seven customer service trends for 2024. And yes, an efficient customer feedback platform tool is the key to it.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

SurveySensum

NOVEMBER 22, 2023

Through website feedback – a compass guiding you toward satisfied customers and higher profits. Through website feedback – a compass guiding you toward satisfied customers and higher profits. Website feedback is like having a direct conversation with your customers.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

JULY 10, 2023

If not, then this blog is for you. It includes all interactions between customers and retail staff, aiming to enhance satisfaction, build loyalty, and foster a positive brand image. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

If not, then this blog is for you. It includes all interactions between customers and retail staff, aiming to enhance satisfaction, build loyalty, and foster a positive brand image. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail 40

Retail Customer Service E-commerce Social Media 40

Comm100

DECEMBER 1, 2017

With technologies and consumer demands constantly evolving, what unconditional priorities can companies set for their contact center that won’t be shattered by ever-changing standards? Out of the organizations surveyed for the report, 49% generate over one billion dollars in annual revenue, and 72% have multiple contact center sites.

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

SurveySensum

MAY 25, 2023

Why should you NOT use tNPS surveys? When to use tNPS surveys? Takeaway In the realm of customer-centric businesses, one thing is clear—they understand the immense power of customer feedback. Takeaway In the realm of customer-centric businesses, one thing is clear—they understand the immense power of customer feedback.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

SurveySensum

MARCH 1, 2024

But the challenge is, how to analyze the NPS feedback to leverage it to its best potential! Now, let’s delve into the common mistakes to avoid when analyzing NPS feedback. Focusing Just on the Score, Neglecting Feedback: Yes, the businesses that prioritize customer feedback have 1.6 What does this lead to?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52