Fonolo

APRIL 11, 2019

It’s imperative in a time of high competition and demand that your contact center is in optimal condition. Business consultant Peter Drucker noted, “the purpose of a business is to create a customer,” and the purpose of the call center is to maintain the customer. Use Advanced Analytics.

Contact Center 87

Contact Center Education Business Consulting Technology 87

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Callminer

MARCH 6, 2020

One of the best customer service interview questions for managers is…”. What is the worst customer experience situation you’ve ever dealt with? Sue Andrews is the HR & Business Consultant at KIS Finance. Describe a time when you had to deal with a difficult customer. Levi Olmstead. levi_olmstead.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

One of the best customer service interview questions for managers is…”. What is the worst customer experience situation you’ve ever dealt with? Sue Andrews is the HR & Business Consultant at KIS Finance. Describe a time when you had to deal with a difficult customer. Levi Olmstead. levi_olmstead.

Customer Service 182

Customer Service Start-ups Education Gaming 182