Experience Investigators

OCTOBER 17, 2023

Identify Business Outcomes Before presenting the business case for CX efforts, it is important to identify the specific business outcomes that will be impacted by improved customer experience. These outcomes can include increased customer retention, higher customer lifetime value, and improved brand reputation.

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

SurveySensum

JULY 10, 2023

Conducting personalized marketing and loyalty programs to elevate the customer experience. Sending personalized recommendations by analyzing customer behavior. Utilizing CRM software for personalized interactions to get a holistic view of each customer’s journey.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. This empowers you to make informed decisions and improve your offerings effectively.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JULY 10, 2023

Conducting personalized marketing and loyalty programs to elevate the customer experience. Sending personalized recommendations by analyzing customer behavior. Utilizing CRM software for personalized interactions to get a holistic view of each customer’s journey.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

APRIL 5, 2022

Use detailed feedback and insights to resolve bad customer experiences immediately and convert your detractors and passives to promoters. This tool lets you tag negative and positive messages, automate support, and close the loop quickly. Voice of the Customer Tools. Excellent customer support and assistance.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52