How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents
Experience Investigators
OCTOBER 17, 2023
Reporting on a Net Promoter Score (NPS) month after month that doesn’t vary too dramatically can create a sense of complacency. Leaders who receive the reports don’t see real value in these numbers because they aren’t shown how they are connecting to the overall business strategy. And that leads to more retained revenue.)
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