Experience Investigators

APRIL 23, 2024

Is this the same as Customer Relationship Management, or CRM? CRM is about managing the data and input from customers to help deliver on a Customer Experience Strategy. Often, CRM systems are the tools used to track important customer data and feedback metrics.)

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Utilizing CRM software for personalized interactions to get a holistic view of each customer’s journey.

Retail 52

Retail Customer Service E-commerce Social Media 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. Try to ask questions for things that you aren’t already tracking in your CRM or other business tool, so that the information is important and the survey is kept light.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Utilizing CRM software for personalized interactions to get a holistic view of each customer’s journey.

Retail 40

Retail Customer Service E-commerce Social Media 40