Experience Investigators

APRIL 23, 2024

By managing customer interactions and feedback efficiently, you can secure more leads and enhance the customer journey, ultimately leading to improved business outcomes. A strategic outcome in any area of business is to get ahead (and stay ahead) of the competition.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Are there any pain points that need addressing?

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And once the survey responses start coming in, the tool centralizes the feedback, automates analysis using Text Analytics software , and provides detailed reports on a user-friendly dashboard.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. Lumoa’s intuitive interface and text analytics allowed everyone in the company to better understand customer sentiment, making NPS a more accessible and successful KPI.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Encourage open-ended feedback and analyze it with Text Analytics software to understand top customer complaints and sentiments.

Retail 52

Retail Customer Service E-commerce Social Media 52