DMG Consulting

APRIL 15, 2020

Companies are making long-overdue improvements to their technology and pushing forward with innovative uses for automation throughout the enterprise. The Report provides projections and guidance that will help these business leaders deliver on the promise of automation and innovation to achieve the vision of the contact center of the future.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

Hodusoft

JUNE 17, 2021

It is our vision to make innovative market leading software accessible to businesses of all sizes. Contact centers in which agents heavily use applications such as CRM applications should look into desktop analytics to supplement call recording. We firmly believe that the success of our client is the lever for our success.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

VOZIQ

MARCH 19, 2021

The CUSTOMER Product of the Year Award is an annual recognition that highlights innovative, high-quality products that have enabled companies to exceed customer expectations and thereby driving revenues. . VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

The CUSTOMER Product of the Year Award is an annual recognition that highlights innovative, high-quality products that have enabled companies to exceed customer expectations and thereby driving revenues. . VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

DMG Consulting

JUNE 13, 2017

Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. The story isn’t all negative, as there is still a great deal of innovation in the WFO market.

Contact Center 48

Contact Center Text Analytics Outlook VOC 48

SurveySensum

DECEMBER 1, 2021

You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

DMG Consulting

JULY 31, 2019

Call tracking can integrate with applications like customer relationship management (CRM) systems, interactive voice response (IVR) systems and intelligent virtual agents (IVAs) to leverage customer data and deliver highly relevant and customized communications and recommendations.

Contact Center 48

Contact Center Text Analytics Social Media Customer Relationship Management 48

DMG Consulting

JUNE 7, 2017

An effective way for them to expand the use of WFO applications throughout the enterprise is to partner with ERP, CRM and HRIS suite vendors.”. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Contact Center 48

Contact Center Text Analytics Retail CRM 48

ProProfs

MAY 3, 2023

Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Facilitates data transfer through a CRM. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Facilitates data transfer through a CRM. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results.

Education 52

Education Text Analytics CRM Social Media 52

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Utilizing CRM software for personalized interactions to get a holistic view of each customer’s journey. Using mobile apps to create a seamless shopping experience.

Retail 52

Retail Customer Service E-commerce Social Media 52

Customer Service Life

FEBRUARY 4, 2019

If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation. This is the power of speech and text analytics. I’ve heard this spoken of chatbots, in particular, this year.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Utilizing CRM software for personalized interactions to get a holistic view of each customer’s journey. Using mobile apps to create a seamless shopping experience.

Retail 40

Retail Customer Service E-commerce Social Media 40

Lumoa

AUGUST 8, 2023

Try to ask questions for things that you aren’t already tracking in your CRM or other business tool, so that the information is important and the survey is kept light. Remember that each additional question you have in your survey will decrease the amount of responses you get, sometimes only by a little bit, but they add up!

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

JULY 4, 2023

They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. Automated emails, chatbots, and customer relationship management (CRM) systems can help deliver consistent messages, provide instant responses, and gather customer information efficiently.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. Automated emails, chatbots, and customer relationship management (CRM) systems can help deliver consistent messages, provide instant responses, and gather customer information efficiently.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

Callminer

FEBRUARY 27, 2019

This group is quite often an organization’s single biggest customer segment and can offer some valuable advice; and if that advice is acted upon and followed with a reactivation strategy can also deliver some big revenues.” – Chuck Schaeffer, How to Succeed with a Voice of the Customer Program, CRM Search; Twitter: @CRMsearchdotcom.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

FEBRUARY 11, 2022

Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. The innovative text analysis extracts trends and patterns from feedback. . It features innovative text analysis that helps you analyze a huge amount of customer feedback in minutes. Easy to use interface.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52